Shipping Policy

2019 January: With the Canada Post Rotating strike that happened, we remind you that shipping times can be affected and will be slow. We cannot guarantee fast delivery times. If you would like your items shipped faster, choose UPS Express for online orders. For UPS Express, we charge $80 upfront and refund you the difference if the total is less than $80. We are still offering Canada Post $10 flat rate under $150 and FREE over $150.

Keep up-to-date with Canada Post in the event of another strike: Canada Post Service Updates

General Shipping Information

Climb On Equipment offers free shipping for most orders of $150 or more within Canada. Not included in the free shipping offer are heavy and bulky items (i.e. bouldering pads). Please contact us for a shipping quote on heavy items.

Orders with free shipping may take up to 12 business days to arrive within Canada or 14 business days to the USA (but usually less than 7 days), and will be sent by Canada Post. Due to occasional circumstances that are outside of our control (such as a weather event or postal strike), delivery time may take longer.

Warranty and Returns

In the case of merchandise returns, shipping charges will not be refunded, and the return shipping costs are the responsibility of the shipper, except in cases of mistakes by Climb On Equipment. All returns require prior email authorization.

AT this time we cannot accept returns from the United States or Other Countries, unless a mistake was made by Climb On. If you are ordering from the USA please be sure that you want what you are ordering. USA sales are final sale.

Read more: About Warranty & Returns

CANADA POST Shipping Timeline Estimate

*Signature may be required upon delivery

Bouldering Pads and other big items will be charged the real cost. Please call or email for a quote: 1-604-892-2243 or customerservice@climbonsquamish.com.

Shipping with UPS Express

Want your package delivered faster? Select UPS Express.

You will be charged $80 CAD upfront. We will REFUND the difference if the shipping cost is less than $80. In addition, we will pay the difference if it costs over $80. You will not pay more than $80.

Free In-Store Pickup

If you want to purchase your item online and pick it up in the store at a later date, there will be no shipping charge. You will need to provide photo ID to pick up your item.

Taxes Collected

In order to comply with Canadian law we must collect the applicable sales tax to the province your order is shipped to:

• British Columbia (BC) – 7% PST on merchandise plus 5% GST on merchandise and freight.
• Alberta (AB) – 5% GST merchandise and freight.
• Saskatchewan (SK) – 6% PST on merchandise plus 5% GST merchandise and freight.
• Manitoba (MB) – 8% PST merchandise. 5% GST merchandise and freight.
• Ontario (ON) – 13% HST merchandise and freight.
• Quebec (QC) – 9.975% PST merchandise and freight. 5% GST merchandise and freight.
• New Brunswick (NB) – 10% plus 5% HST merchandise and freight.
• Nova Scotia (NS) – 15% HST merchandise and freight.
• Prince Edward Island (PE) – 14% HST merchandise and freight.
• Newfoundland (NL) – 13% HST merchandise and freight.
• Northwest Territories (NT) – 5% GST merchandise and freight.
• Yukon (YT) – 5% GST merchandise and freight.
• Nunavut (NU) – 5% GST merchandise and freight.

Climb On Equipment does not collect taxes on orders shipped outside of Canada. International orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On cannot provide an estimate. Please contact your local customs office for more information.

Shipping within Canada

• Free shipping on orders of $150 or more, before taxes
• Orders under $150 are a flat rate of $10 plus GST (excluding bulky items)
• Orders shipped Standard Post within Canada
• Orders must meet Canada Post size and weight requirements (no dimension greater than one metre and must weight less than 30 kg). Oversized items such as bouldering pads do not qualify for flat rate shipping. Please e-mail us for quote on the real cost.
• Most orders will be processed in store within 1-2 business days in addition to the Canada Post delivery time your item may take 4-12 business days to arrive at your location.
• Taxes are applied to the destination province

Shipping to the USA

• All orders are shipped to the USA for a $20 flat rate. It is difficult to accept returns from the USA, so please be sure about what you order and contact us if you really need to return something.

Orders sent to the USA are shipped via Canada Post Xpresspost^TM. Orders shipped to the USA are not charged Canadian taxes. However, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Climb On cannot provide an estimate for custom processing fees. Please contact your local customs office for more information.

USA Shipping Rates

Climb On Equipment will charge a flat rate of $20 for Shipping to the USA. If your shipment costs less, you will get a refund, if it costs more Climb On will pay the difference.

Certain larger items such as bouldering pads and other bulky items are excluded. In this event, we will contact you before we ship items out.

International Shipping

For orders shipped outside of Canada or the USA, customers will be responsible for the whole shipping cost, international sales are final, we cannot accept returns.

Orders going to international destinations are shipped by Canada Post Air. International orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On cannot provide an estimate. Please contact your local customs office for more information.

Please contact us by phone or e-mail for a shipping estimate outside of Canada or the USA.