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⚠ Shipping Disruption Alert
Climb On Equipment Ltd. offers free shipping for most orders of $150+ within Canada. Not included in the free shipping offer are heavy and bulky items (i.e. bouldering pads, full spool of ropes). A delivery surcharge of $30 is automatically added per Full Spool of Rope ordered. Contact us for a shipping quote on heavy items.
Orders with free shipping may take up to 10 business days to arrive within Canada and will be sent by Canada Post.
For orders to the USA, shipping will take up to 14 business days (but usually less than 7 days). The shipping rate is a flat cost of CA$20.
Due to occasional circumstances that are outside of our control (such as a weather event or postal strike), delivery time will take longer.
In the case of merchandise returns, shipping charges will not be refunded, and the return shipping costs are the responsibility of the shipper, except in cases of mistakes by Climb On Equipment Ltd. All returns require prior email authorization.
AT this time we do not accept returns from the United States or Other Countries, unless a mistake was made by Climb On Equipment Ltd. If you are ordering from the USA, please be sure that you want what you are ordering. USA sales are final sale.
In the case for Warranties, please read more by clicking this link: Warranty & Returns
Orders sent to the USA are shipped via Canada Post XpresspostTM. Orders shipped to the USA are not charged Canadian taxes. However, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
Climb On Equipment Ltd. cannot provide an estimate for custom processing fees. Please contact your local customs office for more information.
At Climb On, we strive to offer the best service possible and sometimes that means admitting to a service limitation. At this time we do not offer Priority Shipping Service. We made the decision to not offer priority shipping because we don't feel we can provide a rush service that will meet customer expectations. We cannot offer rush shipping at a price comparable to big box stores, and although we pack and ship packages daily this is not fast enough to guarantee rush shipping timelines.
Outgoing orders are shipped daily by Canada Post Expresspost. All orders received by midnight will be dropped off for shipment at Canada Post the next business day by 1 pm.
Free In-Store Pick Up! If you want to purchase your item online and pick it up in our Downtown Squamish, BC store at a later date, there will be no shipping charge.
You will need to provide photo ID to pick up your item.
In order to comply with Canadian Law, we must collect the applicable sales tax to the province your order is shipped to:
Climb On Equipment Ltd. does not collect taxes on orders shipped outside of Canada. International orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On Equipment Ltd. cannot provide an estimate. Please contact your local customs office for more information.
|Standard CAD*||up to $150||$10 flat rate||4-10 business days|
|Standard US*||Any dollar value||$20 flat rate||7-14 business days|
*Signature may be required upon delivery.
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