Shipping policy

Work & Rescue Orders may qualify for volume discounts. Please email prosales@climbonequipment.com to get a quote or set an account for larger volume orders. Volume discount orders do not qualify for free shipping.

In-Store Pickup

FREE In-Store Pick Up! From our retail store 37873 Cleveland Ave, Squamish, BC.

  • Please provide photo ID or order receipt to pick up your item.
  • In-Store Pick Up is held for 30 days from purchase.
  • After 30 days your order will be fully refunded and cancelled.

Shipping within Canada

Your tracking number will be emailed and is active once your package is picked up from our location by your selected carrier. Track your item at Canada Post Tracking or UPS Tracking.

Method Order Conditions Rate Estimated Delivery
Canada Post Expedited Up to $99 and under 6 kilograms $19 4-12 business days
Canada Post Expedited Over $99 and under 6 Kilograms Free 4-12 Business Days
Canada Post Expedited  Heavy Shipment over 6 Kilograms
$20-$50 4-12 Business Days
Canada Post Express Post Any Calculated 3-6 Business Days
UPS Standard Any Calculated 2-6 Business Days
UPS Express Saver Any Calculated 2-4 Business Days
Local Pick Up Only Oversized Items such as Bouldering Pads Free

For Work & Rescue orders please contact prosales@climbonequipment.com if you wish to get a quote on shipping oversized items or coordinate a larger shipment such as pallet shipping.

Shipping times are estimates and not guaranteed. For current delivery interruptions in Canada, visit Canada Post Delivery Service Alerts or UPS Service Alerts.

Shipping to the USA

  • At this time, we only ship within Canada for Work & Rescue Orders.
  • All recreational orders are shipped by USPS Expresspost. Your tracking number will be active once your package is picked up from our location.
Method Order Total Rate Delivery
USPS Expresspost up to $99 $19 flat rate 6-14 business days
over $99 FREE 6-14 business days
Type Rate
Heavy Shipment over 6 Kilograms $20-$60
Bouldering Pads In-store pick up only

USA orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On Equipment cannot provide an estimate. Please contact your local customs office for more information.

International Shipping

At this time, we only ship within Canada and the USA.

Shipping Restrictions

  • Climb On can only ship to verified residential or business addresses. We do not ship to hotels, warehouses or freight forwarders.
  • Items that we will not ship are any prohibited items, including packages with contents that are explosive, highly flammable, radioactive or otherwise dangerous.
  • Due to high shipping costs and size restrictions via Canada Post, we do not ship Boulder Pads. Please select In-Store Pick Up as your delivery method.
  • Due to our CDI specified agreement, we cannot ship some brands outside of Canada. The brands affected are MSR, Therm-a-rest, and Platypus.
  • Direct to customer (D2C) orders that ships from Canadian Warehouses can only be shipped to Canadian addresses.

Taxes Collected

In order to comply with Canadian Law, we must collect the applicable sales tax to the province your order is shipped to:

  • British Columbia (BC) - 7% PST on merchandise plus 5% GST on merchandise and freight.
  • Alberta (AB) - 5% GST merchandise and freight.
  • Saskatchewan (SK) - 6% PST on merchandise plus 5% GST merchandise and freight.
  • Manitoba (MB) - 8% PST merchandise. 5% GST merchandise and freight.
  • Ontario (ON) - 13% HST merchandise and freight.
  • Quebec (QC) - 9.975% PST merchandise and freight. 5% GST merchandise and freight.
  • New Brunswick (NB) - 10% plus 5% HST merchandise and freight.
  • Nova Scotia (NS) - 15% HST merchandise and freight.
  • Prince Edward Island (PE) - 14% HST merchandise and freight.
  • Newfoundland (NL) - 13% HST merchandise and freight.
  • Northwest Territories (NT) - 5% GST merchandise and freight.
  • Yukon (YT) - 5% GST merchandise and freight.
  • Nunavut (NU) - 5% GST merchandise and freight.

Climb On Equipment does not collect taxes on orders shipped outside of Canada. International orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On Equipment cannot provide an estimate. Please contact your local customs office for more information.

Returns and Warranty

For Returns and Warranty, please read more by clicking this link: Refund Policy