Shipping

In the case of merchandise returns, shipping charges will not be refunded, and the return shipping costs are the responsibility of the shipper, except in cases of mistakes by Climb On Equipment Ltd. All returns require prior email authorization.

Return Instructions

AT this time we do not accept returns from the United States or Other Countries, unless a mistake was made by Climb On Equipment Ltd. If you are ordering from the USA, please be sure that you want what you are ordering. USA sales are final sale.

For Warranties, please read more by clicking this link: Warranty & Returns

• Free shipping on orders of $150 or more, before taxes.
• Not included in the free shipping offer are heavy and bulky items (i.e. bouldering pads, full spool of ropes).
• A delivery surcharge of $30 is automatically added per Full Spool of Rope ordered. Contact us for a shipping quote on other heavy items.
• Orders under $150 are a flat rate of $10 plus GST (excluding bulky items).
• Orders are shipped by Canada Post Expedited 
• Orders must meet Canada Post size and weight requirements (no dimension greater than one metre and must weight less than 30 kg). 
• Most orders will be processed in store within 1-2 business days, and arrive at your location within 4-14 business days (not guaranteed).
• Taxes are applied to the destination province.

• All orders are shipped to the USA for a $20 flat rate.
• Not included in the free shipping offer are heavy and bulky items (i.e. bouldering pads, full spool of ropes). We will contact you before we have to ship heavy items out.
• A delivery surcharge of $30 is automatically added per Full Spool of Rope ordered. 
• It is difficult to accept returns from the USA, so please be sure about what you order. Contact Us if you really need to return something.

Orders sent to the USA are shipped via Canada Post Expedited Parcel. Orders shipped to the USA are not charged Canadian taxes. However, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Climb On Equipment Ltd. cannot provide an estimate for custom processing fees. Please contact your local customs office for more information.

At Climb On, we strive to offer the best service possible and sometimes that means admitting to a service limitation. At this time we do not offer Priority Shipping Service. We made the decision to not offer priority shipping because we don't feel we can provide a rush service that will meet customer expectations. We cannot offer rush shipping at a price comparable to big box stores, and although we pack and ship packages daily this is not fast enough to guarantee rush shipping timelines.

Outgoing orders are shipped daily by Canada Post Expedited Service . Orders will be shipped within 2 business days of being received and in most cases orders received by mid-night will be shipped next day.

• Currently, no International Orders are accepted, with the exception of shipping Canadian Guidebooks.
• For orders shipped outside of Canada or the USA, customers will be responsible for the whole shipping cost. International sales are final. We cannot accept returns.
• Orders going to international destinations are shipped by Canada Post Surface or Canada Post Air.
• International orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On cannot provide an estimate. Please contact your local customs office for more information.
• Please contact us by phone or e-mail for a shipping estimate outside of Canada or the USA.

Free In-Store Pick Up! If you want to purchase your item online and pick it up in our Downtown Squamish, BC store at a later date, there will be no shipping charge.

You will need to provide photo ID to pick up your item.

In order to comply with Canadian Law, we must collect the applicable sales tax to the province your order is shipped to:

• British Columbia (BC) – 7% PST on merchandise plus 5% GST on merchandise and freight.
• Alberta (AB) – 5% GST merchandise and freight.
• Saskatchewan (SK) – 6% PST on merchandise plus 5% GST merchandise and freight.
• Manitoba (MB) – 8% PST merchandise. 5% GST merchandise and freight.
• Ontario (ON) – 13% HST merchandise and freight.
• Quebec (QC) – 9.975% PST merchandise and freight. 5% GST merchandise and freight.
• New Brunswick (NB) – 10% plus 5% HST merchandise and freight.
• Nova Scotia (NS) – 15% HST merchandise and freight.
• Prince Edward Island (PE) – 14% HST merchandise and freight.
• Newfoundland (NL) – 13% HST merchandise and freight.
• Northwest Territories (NT) – 5% GST merchandise and freight.
• Yukon (YT) – 5% GST merchandise and freight.
• Nunavut (NU) – 5% GST merchandise and freight.

Climb On Equipment Ltd. does not collect taxes on orders shipped outside of Canada. International orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On Equipment Ltd. cannot provide an estimate. Please contact your local customs office for more information.

*Signature may be required upon delivery.