Shipping and Returns

Holiday Extended Return Policy

Items purchased for the Christmas Holiday extends beyond 30 Days. This rule applies until January 31, 2021. Normal Return Rules still apply, such as "Items must be unused" and "All Climbing Equipment is FINAL SALE." Please read our full Return Policy Here.

Shipping Disruptions

Due to adverse weather conditions including flooding, rockslides and mudslides in B.C., there are multiple road closures affecting transportation of mail and parcels across Western Canada. Customers may experience some delays in receiving items.

You can track your item and check the latest shipping status at canadapost.ca

Last Update: Wed Nov 17 2021

Canada Post Service strives to continue providing timely and reliable service. But to be safe, give their people time, and to manage potential challenges, Canada Post has suspended On-time Delivery Guarantees for all parcel services, until further notice. Delivery Service Alerts

Climb On Equipment Ltd. offers free shipping for orders of $150 (before taxes) within Canada. Not included in the free shipping offer are heavy and bulky items (i.e. bouldering pads, full spool of ropes). A delivery surcharge will automatically be added for heavy and bulky items. Contact us for a shipping quote on heavy items. Unfortunately we cannot ship bouldering pads, the combination of both weight and size make the cost too high.

Orders with free shipping may take up to 14 business days to arrive within Canada (but usually less than 10) and will be sent by Canada Post. Due to the Covid-19 pandemic we are not offering an on-time guarantee.

For orders to the USA, shipping will take up to 20 business days (but usually less than 10 business days). The shipping rate is a flat cost of CA$20.

Due to occasional circumstances that are outside of our control (such as a weather event, postal strike or worldwide pandemic), delivery time may take longer.

In-Store Pickup

Free In-Store Pick Up! If you want to purchase your item online and pick it up in our Downtown Squamish, BC store at a later date, there will be no shipping charge.

You will need to provide photo ID to pick up your item.

Shipping within Canada

Free shipping on orders of $150 or more, before taxes.
Not included in the free shipping offer are heavy and bulky items (i.e. bouldering pads, full spool of ropes).
A delivery surcharge of $30 is automatically added per Full Spool of Rope ordered. Contact us for a shipping quote on other heavy items.
Orders under $150 are a flat rate of $10 plus GST (excluding bulky items).
Orders are shipped by Canada Post Expedited
Orders must meet Canada Post size and weight requirements (no dimension greater than one metre and must weight less than 30 kg).
Most orders will be processed in store within 1-2 business days, and arrive at your location within 4-14 business days (not guaranteed).
Taxes are applied to the destination province.

Shipping to the USA

All orders are shipped to the USA for a $20 flat rate.
Not included in the free shipping offer are heavy and bulky items (i.e. bouldering pads, full spool of ropes). We will contact you before we have to ship heavy items out.
A delivery surcharge of $30 is automatically added per Full Spool of Rope ordered.
It is difficult to accept returns from the USA, so please be sure about what you order. Contact Us if you really need to return something.

Orders sent to the USA are shipped via Canada Post Expedited Parcel. Orders shipped to the USA are not charged Canadian taxes. However, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Climb On Equipment Ltd. cannot provide an estimate for custom processing fees. Please contact your local customs office for more information.

Priority Shipping

At Climb On, we strive to offer the best service possible and sometimes that means admitting to a service limitation. At this time we do not offer Priority Shipping Service. We made the decision to not offer priority shipping because we don't feel we can provide a rush service that will meet customer expectations. We cannot offer rush shipping at a price comparable to big box stores, and although we pack and ship packages daily this is not fast enough to guarantee rush shipping timelines.

Outgoing orders are shipped daily by Canada Post Expedited Service . Orders will be shipped within 2 business days of being received and in most cases orders received by mid-night will be shipped next day.

International Shipping

Currently, no International Orders are accepted, with the exception of shipping Canadian Guidebooks.
For orders shipped outside of Canada or the USA, customers will be responsible for the whole shipping cost. International sales are final. We cannot accept returns.
Orders going to international destinations are shipped by Canada Post Surface or Canada Post Air.
International orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On cannot provide an estimate. Please contact your local customs office for more information.
Please contact us by phone or e-mail for a shipping estimate outside of Canada or the USA.

Taxes Collected

In order to comply with Canadian Law, we must collect the applicable sales tax to the province your order is shipped to:

British Columbia (BC) – 7% PST on merchandise plus 5% GST on merchandise and freight.
Alberta (AB) – 5% GST merchandise and freight.
Saskatchewan (SK) – 6% PST on merchandise plus 5% GST merchandise and freight.
Manitoba (MB) – 8% PST merchandise. 5% GST merchandise and freight.
Ontario (ON) – 13% HST merchandise and freight.
Quebec (QC) – 9.975% PST merchandise and freight. 5% GST merchandise and freight.
New Brunswick (NB) – 10% plus 5% HST merchandise and freight.
Nova Scotia (NS) – 15% HST merchandise and freight.
Prince Edward Island (PE) – 14% HST merchandise and freight.
Newfoundland (NL) – 13% HST merchandise and freight.
Northwest Territories (NT) – 5% GST merchandise and freight.
Yukon (YT) – 5% GST merchandise and freight.
Nunavut (NU) – 5% GST merchandise and freight.

Climb On Equipment Ltd. does not collect taxes on orders shipped outside of Canada. International orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On Equipment Ltd. cannot provide an estimate. Please contact your local customs office for more information.

Shipping Timeline

Method	Order Total	Rate	Delivery
Standard CAD*	up to $150	$10 flat rate	4-10 business days
Standard CAD*	over $150	FREE	4-10 business days
Standard US*	Any dollar value	$20 flat rate	7-14 business days

*Signature may be required upon delivery.

Warranty and Returns

In the case of merchandise returns, shipping charges will not be refunded, and the return shipping costs are the responsibility of the shipper, except in cases of mistakes by Climb On Equipment Ltd. All returns require prior email authorization.

Return Instructions

AT this time we do not accept returns from the United States or Other Countries, unless a mistake was made by Climb On Equipment Ltd. If you are ordering from the USA, please be sure that you want what you are ordering. USA sales are final sale.

For Warranties, please read more by clicking this link: Warranty & Returns