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For current and past delivery interruptions in Canada, visit Canada Post Delivery Service Alerts.
You can track your item and check your latest shipping status at Canada Post Tracking. You will need your tracking number, which is sent to you automatically when we've shipped out your order. If you have any questions about your order, please Contact Us.
Climb On Equipment Ltd. offers free shipping for orders of $150 (before taxes) within Canada. Not included in the free shipping offer are heavy and bulky items (i.e. bouldering pads, full spool of ropes). A delivery surcharge will automatically be added for heavy and bulky items. Contact us for a shipping quote on heavy items. Unfortunately we cannot ship bouldering pads, the combination of both weight and size make the cost too high.
Orders with free shipping may take up to 14 business days to arrive within Canada (but usually less than 10) and will be sent by Canada Post. Due to the Covid-19 pandemic we are not offering an on-time guarantee.
We are not currently accepting orders shipped to the USA.
Due to occasional circumstances that are outside of our control (such as a weather event, postal strike or worldwide pandemic), delivery time may take longer.
FREE In-Store Pick Up! If you want to purchase your item online and pick it up in our Downtown Squamish, BC store at a later date, there will be no shipping charge.
Please contact us for in-store pickup inquiries.
At Climb On, we strive to offer the best service possible and sometimes that means admitting to a service limitation. At this time we do not offer Priority Shipping Service. We made the decision to not offer priority shipping because we don't feel we can provide a rush service that will meet customer expectations. We cannot offer a price comparable to big box stores, and although we pack and ship packages daily this is not fast enough to guarantee rush shipping timelines.
Outgoing orders are shipped daily by Canada Post Expedited Service . Orders will be shipped within 2 business days of being received and in most cases orders received by mid-night will be shipped next day.
In order to comply with Canadian Law, we must collect the applicable sales tax to the province your order is shipped to:
Climb On Equipment Ltd. does not collect taxes on orders shipped outside of Canada. International orders are subject to import duties, taxes, and customs processing fees, once the package reaches its destination. These fees are solely the responsibility of the receiver. Climb On Equipment Ltd. cannot provide an estimate. Please contact your local customs office for more information.
|Standard CAD*||up to $150||$10 flat rate||4-10 business days|
*Signature may be required upon delivery.
For Returns and Warranty, please read more by clicking this link: Returns & Warranty