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ALL CLIMBING EQUIPMENT IS FINAL SALE.
ALL SPECIAL ORDER PRODUCTS
(that are not regularly stocked in our store)
IS FINAL SALE.
Climbing shoes can be returned if UNUSED.
New item returns: 30 days.
Consignment returns: 2 days.
For your convenience, we temporarily extended our returns policy. Any items purchased on or after November 1st 2020 will be returnable until January 30th 2021. All returned items must be new and unused, with all original packaging and tags. As usual, all safety equipment is FINAL SALE. This includes all climbing hardware, ropes, harnesses and avalanche safety equipment.
We understand that once in a while you may order something online that does not fit you, or does not exactly fit your needs. For orders shipped to the USA, we cannot accept returns at this time (unless the mistake is ours), if you are ordering to the USA, please be sure of your purchase.
If you order from within Canada, you can change your mind and can return your item within 30 days. To return an item by mail, the following rule requirements apply:
A return authorization process will immediately begin and refund will be issued thereafter.
If damage is found on the item you are returning, you will be contacted and notified. Note that refunds will take 5-10 business days to show up on your card-issuing bank.
If you have any questions about our return policy, feel free to call us: +1 604-892-2243
Mailing Instructions for Exchanges
Please send your item back by the method of your choice (Canada Post is usually the cheapest). Be sure to send us a tracking number.
At this time we cannot accept international or USA returns via post. Please be sure about your purchase. Sorry for the inconvenience.
Not all gear lasts forever. Some of us are especially hard on our stuff and it may have a shorter lifespan for some than for others, but if you feel that your item has worn out or broken pre-maturely or broken due to a manufacturing defect, we will process the warranty return to the manufacturer on your behalf.
We honour all warranty returns within the scope of each individual Manufacturer's Warranty policy. If you have a question about a specific item, either check the Manufacturer's Warranty policy on their own website or e-mail us with your question.
Salesman samples and discounts may not have a Manufacturer's Warranty. We offer a 90 day in-store defect guarantee.
When applying for a warranty replacement or repair, please Contact Us. Include the item name, size, color, a few photographs, and a short paragraph about what has happened to the item. We will be sure to respond in good time, with instructions for the next step.