Returns and Warranty

All Climbing Equipment is FINAL SALE.

All Special Order Products (that are not regularly stocked in our store) is FINAL SALE.

Climbing shoes can be returned if UNUSED.

New item returns: 30 days.

Consignment returns: 2 days.

We understand that once in a while you may order apparel online that does not fit you properly or items that do not exactly suit your needs. For orders shipped to the USA, we cannot accept returns at this time (unless the mistake is ours), if you are ordering to the USA, please be sure of your purchase.

If you order from within Canada, you can change your mind and can return your item within 30 days. To return an item by mail, the following rule requirements apply:

  1. The item has not been worn beyond trying it on for fit.
  2. The hang tags and all the original manufacturer's packaging are left intact (a 15% restocking fee may apply if the packaging is damaged).
  3. Include a copy of the original receipt.
  4. You are responsible for the return shipping cost. If you are shipping an item over $75, we highly suggest using a trackable shipping service or purchasing shipping insurance, as we do not take responsibility for any items lost in transit.
  5. Shipping costs are non-refundable.
  6. If you are unsure of your exact size, we recommend ordering 2 items, so you can try them on at home and return the one that does not fit. You will be responsible for return shipping, but at least you will get the right size!

Mailing Instructions for Returns

  1. Package up the item with original manufacturer's hang tags and packaging.
  2. Complete our Return Form, and include it with your item. You can choose to e-mail this copy to us.
  3. Ship the Return Package to the address below. We recommend keeping the package tracking number to make sure your Return Item is being shipped to us.

PO Box 2438, 37873 Cleveland Ave.
Squamish, BC V8B 0B6

Once we receive the item in our store...

A return authorization process will immediately begin and refund will be issued thereafter.

If damage is found on the item you are returning, you will be contacted and notified. Note that refunds will take 5-10 business days to show up on your card-issuing bank.

If you have any questions about our return policy, feel free to call us: +1 604-892-2243

Exchanges In-Store or by Mail

  • If you'd like to make an exchange, you can do so In-Store or Online. All rules that apply for Returns are the same for Exchanges.
  • If you'd like to make the exchange in-store, feel free to come by during our opening hours. No need to give us a call. This is the easiest method. Exchanges for an item in-store have to be done within 30 Days of your initial purchase of that item.
  • If you cannot come into our store, you can make an exchange by mail.

Mailing Instructions for Exchanges

  1. Place a new order for the exchange size / item you'd like. We will be able to ship your item out right away, using this method.
  2. Return the original item that you no longer need. Follow the Instructions for Returns.
  3. Once we receive the returned item, we will issue a full refund for the item you exchanged.

Returns within Canada

Please send your item back by the method of your choice (Canada Post is usually the cheapest). Be sure to send us a tracking number.

Returns from Outside of Canada

At this time we cannot accept international or USA returns via post. Please be sure about your purchase. Sorry for the inconvenience.

Warranty Issues

Not all gear lasts forever. Some of us are especially hard on our stuff and it may have a shorter lifespan for some than for others, but if you feel that your item has worn out or broken pre-maturely or broken due to a manufacturing defect, we will process the warranty return to the manufacturer on your behalf.

We honour all warranty returns within the scope of each individual Manufacturer's Warranty policy. If you have a question about a specific item, either check the Manufacturer's Warranty policy on their own website or e-mail us with your question.

Salesman samples and discounts may not have a Manufacturer's Warranty. We offer a 90 day in-store defect guarantee.

When applying for a warranty replacement or repair, please Contact Us. Include the item name, size, color, a few photographs, and a short paragraph about what has happened to the item. We will be sure to respond in good time, with instructions for the next step.

Free shipping in Canada for orders above $150.
Flat rate of $20 shipping to the States.
Special Order for Work at Heights. Contact Us!
Free contactless curbside pickup.

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