Privacy Policy

Climb On Equipment Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.

Secure online and secure in-store transactions are important to us. That is why all of the hardware and software we use is PCI compliant. We will never ask for your sensitive card information through email, phone, SMS, chat, or instant messaging.


When you provide Climb On Equipment with your personal information, you understand and agree to Climb On Equipment's collection, use, storage, disclosure and retention of your information in accordance with this Privacy Policy or as otherwise permitted by law. Except in limited circumstances, you may withdraw your consent to our use of your personal information at any time.

Information we collect

The information we collect falls into two categories: (1) information we collect from you and (2) information we collect when you use our Services.

(1) INFORMATION WE COLLECT FROM YOU. We collect information about you whenever you use our Services. Examples of using our Services include visiting or making purchases at our store or website, creating a Climb On account, joining Climb On rewards programs, contacting Climb On customer service, and participating in our contests and other promotions.

We may collect the following information:

  • Name and Contact information, including email address, telephone number, and mailing address.
  • Demographic Information such as postal code, preferences, and interests.

(2) INFORMATION WE COLLECT WHEN YOU USE OUR SERVICES. When you use our Services, we may collect information about the Services you use and how you use them. We do this to ensure that we are offering you the best products and services in a secure environment, and as part of our efforts to constantly improve your experience. In this process, we may collect and use your personal information relating to your purchasing trends at Climb On, in-store camera information, technical details about your browser and mobile device use and location (e.g., whether you are using a tablet or smartphone to visit our websites), and your viewing and usage trends in order to analyze and offer you customized advertising, products and services.

What we do with the information we gather

We require this information to understand your needs, to provide you with a better service, and in particular, for the following reasons:

  1. Internal record keeping — We may use the information to improve the products we provide, our own products, and the services we provide.
  2. We may periodically send promotional emails about new products, special events, or other information which we think you may find interesting using the email address which you have provided.

Credit card information used for making orders on our website will not be saved or stored. We will never share your information with third parties

Last Update: April 1, 2021

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