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Community Guidelines (Climb On Equipment Ltd) wants your voice to be heard! Climb On Equipment Ltd. wants you to share your feedback about the products we sell in-store or online, as well as the services we offer - positive or negative. We asses each review to make sure it doesn't violate the guidelines set forth herein.

We take the integrity of the Climbing Community seriously. Any attempt to manipulate our Community content and/or features, including by contributing false, misleading, or inauthentic content, is strictly prohibited. If you violate our Guidelines, we may remove your content and suspend or terminate your account.

We encourage anyone who suspects that content manipulation is taking place, or that our Guidelines are being violated in any way, to notify us. We investigate concerns thoroughly and take any appropriate actions.

By accessing our site or leaving a review, you agree to our General Terms & Conditions and Privacy Policy and to abide by these Guidelines, as modified from time to time. These Guidelines apply to any content (including text, images, video, and links) you submit to Climb On Equipment Ltd. and actions you take (such as "voting" or "Liking" a content on our Social Feeds) when using Community features.

To contribute to our Customer Product Reviews (or use other features, for example: Social Customer Answers / Votes, Idea Lists, etc.), you must have purchased and used the product in the past 24 months.

The Community is intended to provide helpful, relevant content to customers. Content you submit should be relevant about the product and based on your own honest opinions and experience.

Climb On values diverse opinions, so you may disagree with some content that you come across. Keep in mind that something that may be disagreeable to you may not violate our Guidelines. In order to maintain a welcoming environment for all users, your participation in the Community must always be respectful of others. In particular:

  • Don't post content that is libelous, defamatory, harassing, threatening, or inflammatory. For example, don't use obscenities or profanity, and don't express hatred or intolerance for people on the basis of race, ethnicity, nationality, gender or gender identity, religion, sexual orientation, age, or disability, including by promoting organizations with such views.
  • Don't post content that invades others' privacy. For example, don't post other people's phone numbers, email addresses, mailing addresses, or other personal information, and don't post links to phishing or other malware sites.
  • Don't impersonate other people or organizations or pretend to be someone or something you're not.
  • Don't attempt to drown out other people's opinions, including by posting from multiple accounts or coordinating with others.
  • Don't engage in name-calling or attack people based on whether you agree with them.
  • You may question the beliefs and expertise of others as long as it is relevant and done in a respectful and non-threatening manner.

Don't post content or interact with other members of the Community in a way that infringes the intellectual property or other proprietary rights of others. Only post your own content or content that you have permission to use.

Don't post content that encourages or supports behavior that is illegal, including violence, fraud, illegal drug use, underage drinking, or child or animal abuse. Examples of prohibited content include:

  • Content advocating, threatening, or joking about physical or financial harm to yourself or others, including terrorism.
  • Content offering fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, pyramid schemes).
  • Content posted intentionally as sarcasm as it relates to self-harm or harm to others.
  • Content that encourages or supports the dangerous misuse of a product.

The following guidelines apply to Customer Reviews:

  • If your review is removed or rejected because it does not comply with our guidelines concerning promotional content, you may not resubmit a review on the same product, even if the resubmitted review includes different content.
  • Reviews may only include URLs or links to other products sold at Climb On Equipment Ltd.
  • Customers in the same household may not post multiple reviews of the same product.
  • Customer Reviews will not be rewritten. We may modify reviews only to remove defamation.
  • We may restrict the ability to submit a review when we detect unusual reviewing behavior, or to maintain the best possible shopping experience.

For some types of content, including Customer Reviews, you can report possible violations of these Guidelines by emailing [email protected] with the Subject Line: "Report Abuse", and specifying the location of the content and the reason you believe it violates these Guidelines.

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