Customer Support

We are here to help! If you have any questions about the products on our site or would want to double-check the current weather in Squamish, feel free to contact us. Our staff enjoys talking about climbing equipment and climbing shoes! Feel free to call us if you have questions about fit and style, or if you require a certain type of climbing or alpine gear.

General Inquiries

Special Orders - Professional / Industrial

Industrial items are available for Special Order. If we currently do not have a certain item in-stock or you'd like to Order items that we do not have online, we will try to provide the item for you.

For Industrial Special Orders, please e-mail Kris at and include the following:

  • Subject: Special Order
  • Name/Company and Contact information.
  • Item(s) you'd like to special order and how many you need.
  • Example: 3 x NEW ENGLAND KMIII 10.5MM FULL SPOOL - Safety Green colour

We typically respond within 5 Business Days. Thank you!

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Shipping is $10 in Canada, for Orders below $150.
Flat Rate of $20 when shipping to the States.
Free Shipping within Canada for orders above $150.